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Ruffrano's Hell's Kitchen Pizza Manitou Springs
- Pizza
- Manitou Springs, CO
About this business
Location details
9 Ruxton Ave, Manitou Springs, CO, 80829, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 11:00 a.m. to 9:00 p.m. | |
| Tue | 11:00 a.m. to 9:00 p.m. | |
| Wed | 11:00 a.m. to 9:00 p.m. | |
| Thu | 11:00 a.m. to 9:00 p.m. | |
| Fri | 11:00 a.m. to 10:00 p.m. | |
| Sat | 11:00 a.m. to 10:00 p.m. | |
| Sun | 11:00 a.m. to 9:00 p.m. |
Ordered a pick up order at 4:45pm. On the slice app it said 30 mins then got an email that said they needed additional time when we were already on our way. Ok so pick up time changed to 5:50 so over an hour for one pizza. At 5:46 my husband goes in and the lady states they haven’t even started our pizza but it will only be another 10 mins. He goes back in at 5:55 and sits for 20 mins only to be told the pizza has still not been started its 6:15 at this point.I’m sitting in the car with two hungry toddlers only for him to co... read more
Business response:
Thank you for sharing your experience with us. We’re very sorry to hear about the delay and the inconvenience you faced with your pick-up order. This is not the level of service we strive to provide, and we apologize for the frustration this caused. We appreciate your patience and feedback. To make things easier, you can now order directly from Facebook or our own website. We hope this will provide a better experience for you.
We haven’t gotten our food yet, but I have never had more rude service anywhere! Angry and wouldn’t even try to accommodate guest.
The guy working was very rude and not very caring of the guests, I asked for clean silverware twice, he never came back.... the pizza quality was poor and I didn’t eat what I normally enjoy.... just a very disappointing experience
Business response:
Thank you for sharing your experience with us. We’re very sorry to hear about the poor service and the disappointing quality of the pizza. This is not the standard we strive for, and we apologize for the inconvenience. Your feedback is important to us, and we will address this issue with our team to ensure it doesn’t happen again. Please reach out to us directly so we can make this right for you.
Where to begin. Terrible music, stoned person taking our order (also didn't seem happy they had to make me a fresh pizza), very basic pizza, and the place was empty on a Friday which makes sense after service and tasting the food. Whomever the dude was working on October 12th, 2018 needs to go. Stoned, not professional, and he was the one who made our pizza. Assuming he must be family because how else would he have a job there.
My family and I went in and ordered a Sicilian pan pizza, the crust was overcooked and unedible.... For a $26 pizza I thought it would be a lot better, I won't be going back.
Worst service that I have ever had at a pizza place Waited over 30 minutes for a calzone. Asked for my money back because everyone else in my party had already eaten. The skinny white guy cooking got a attitude with me About 10 minutes later the skinny POS threw my food down on the table with his attitude. Would NEVER eat here or recommend this place to my worse enemy.
Business response:
Thank you for reaching out and sharing your feedback with us. We truly value your input and are here to help. We’re sorry to hear about your experience and would like to make it right. Could you please provide us with more details about the issue? You can send us a direct message so we can assist you further. Thank you for your patience and understanding. We look forward to resolving this for you.
Decided to try this place . Was never greeted at the front door . We automatically sat down thinking someone was coming up to us to take our order since the menus were on the table . Waited 5 minutes & nothing . Approached the guy in the kitchen took our order & said it would be about 20-25 minutes for 3 Calzones . Well 45 minutes later we went up and asked how much longer & they said 5 minutes . Almost 1 hour later we got our calzones . The kitchen cook in the back was handling our food with his bare hands . The calzones we... read more
Wednesday night. Worst pizza ever. Waited 45 minutes for 2 pies. They dropped one. Had to remake. Forgot my granddaughter's slice. Oh and we were the only ones in the place.We got home to eat and it was the Most disgusting pizza ever. Like cardboard the cross just broke away from the cheese. Couldn't eat ended up throwing a whole pie + away. And they are overpriced. Will never go again! Do not recommend. Now I know why the place was empty.
Frequently asked questions about Ruffrano's Hell's Kitchen Pizza Manitou Springs
How is Ruffrano's Hell's Kitchen Pizza Manitou Springs rated?
Ruffrano's Hell's Kitchen Pizza Manitou Springs has a 4.2 star rating with 1,663 reviews.
When is Ruffrano's Hell's Kitchen Pizza Manitou Springs open?
Ruffrano's Hell's Kitchen Pizza Manitou Springs is open now. It will close at 9:00 p.m.